RETURNS

LAETE RETURN & EXCHANGE POLICY
Please note, our policies differ between online and in-store. 

STORE RETURN POLICY
We do not issue refunds for items purchased in-store. Returns are accepted for exchange or store credit only within 10 days of purchase date. Store credit expires 1 year from the issuing date.

WEB RETURN POLICY
Clothing and Shoes are eligible for refund, exchange, or store credit. Jewelry and Accessories are eligible for store credit. All other items including Sale are FINAL SALE.

All products must be in unused, unwashed condition and with all original tags still attached. LÄETE does not offer price adjustments and all items purchased on promotion are FINAL SALE. Store credit expires 1 year from the issuing date. Refunds to original payment methods incur an 10% restocking fee.

HOW TO REQUEST A RETURN OR EXCHANGE
All return or exchange requests must be submitted within 7 days of delivery or in-store pickup. Once your return is authorized and a Return Authorization (RA) is issued, your item(s) must be received in-store within 7 days of the RA issue date (listed on the RA).

Returns must be requested through our online return portal before mailing items back or dropping them off in-store. Late returns will not be accepted and will be considered final sale after 7 days.

To start a return or exchange for U.S. orders, please email us using the form below.

RETURN SHIPPING & FEES
Once approved, you’ll receive a prepaid return label and RA via email.

If you use our label, $12 will be deducted from your store credit.

If you’re making an exchange, return shipping is free.

For international returns, shipping costs will be calculated and deducted from your store credit.

CONDITION REQUIREMENTS
All items must be:
In original, unworn, and unwashed condition
With all original tags and packaging intact

LÄETE reserves the right to refuse any return that does not meet these standards. If an item cannot be resold in perfect condition, it is not eligible for return.

REPEATED RETURNS
We reserve the right to deactivate accounts that show a high return rate or suspected intent to resell. If you believe your account was restricted in error, please contact us at shop.laete@gmail.com.